Careers at
SourceMark
Headquartered in Nashville, Tennessee, SourceMark has been in business for more than a decade. We employ hundreds of dedicated professionals across the nation who are focused on our mission and vision.
I believe my work with SourceMark is a meaningful start to my career in Product. I love to be on a team that entrusts me with learning opportunities and essential responsibilities.
Jane Yi
SourceMark is a great company because of the culture, not just with the leadership, but all levels in the company. I love working with people who take our Core Values (Human-Oriented, Inspire, Responsibility, Craftsmanship, and Community) very seriously with each other and in all aspects of the business.
Laureen Flowers
I have been with SourceMark over 15 years and it has been a great company for personal development and growth that has been challenging and rewarding. My ideas and feedback have always been welcomed. It’s a pleasure working for a company that is growing in the right direction and takes care of their employees.
Todd Sullivan
Our Team & Benefits
We believe everyone on our team has the power to make a difference for clinicians and patients across the country. We are committed to empowering each of our employees and creating an inclusive and collaborative environment for all.
Interested in joining the SourceMark team?
Learn more about the benefits offered to our full-time employees below.
Medical Benefits
Dental Benefits
Vision Benefits
401K Matching Program
Hybrid Work Model
Long-Term Disability
Current Openings
Implementation Project Manager
Job Description:
Position Overview
We’re seeking an Implementation Project Manager to oversee product launches and implementation projects for our customers. This individual contributor role serves as a key coordination point between our customers, internal teams, and vendors, ensuring that every implementation runs smoothly, meets timelines, and delivers an excellent experience for everyone involved.
Suppose you enjoy managing moving parts, building relationships, and seeing projects through from start to finish. In that case, this is a high-impact opportunity where your work will be directly visible across the organization.
What You’ll Do
• Lead end-to-end project management for product launches and implementations across all SourceMark product lines.
• Develop and manage project timelines, deliverables, and communication plans using Airtable and other PM tools.
• Coordinate closely with internal teams (sales, supply chain, quality, regulatory, operations) to align on requirements and milestones.
• Serve as the primary point of contact for customers during implementation providing clear updates, managing expectations, and resolving issues promptly.
• Travel as needed to key customer sites for project kick-offs, training, and go-live support.
• Track and report on project performance, proactively addressing risks and removing barriers to success.
• Ensure projects meet or exceed success metrics: on-time launches, minimal disruption to customers, and positive feedback from clients and internal teams.
What We’re Looking For
• Bachelor’s degree preferred; equivalent work experience considered.
• Minimum 2 years of project management experience, ideally in product launches, customer implementations, or similar roles.
• Proficiency in Microsoft Office Suite (Excel, PowerPoint, Word) and familiarity with standard PM tools (experience with Airtable is a plus).
• Strong organizational skills, attention to detail, and ability to manage multiple projects simultaneously.
• Excellent written and verbal communication skills, with the ability to engage effectively with both internal teams and external customers.
• Willingness to travel to customer sites for major project milestones.
Why Join Us
At SourceMark, you’ll work on meaningful projects that improve patient care while collaborating with a supportive, driven team. You’ll have the chance to grow your skills, take on visible responsibilities, and make a real impact in a fast-moving industry.
Compensation & Benefits
• Competitive base salary
• Annual bonus eligibility
• Comprehensive benefits package (medical, dental, vision, 401k, etc.)
Customer Experience Associate
Job Description:
Position Overview
The Customer Experience Associate is responsible for the daily activities of the Customer Service department to meet customer expectations through external and internal communications. The employee will be knowledgeable on department SOPs, product lines, and key accounts in order to provide the expected level of service. The employee must be an organized multitasker, have a self-reliant attitude, and be able to handle many tasks simultaneously while meeting deadlines.
General Description:
- Management of Customer Account/ Sales Order Process:
– Order entry/ sample orders
– Credit hold process, price discrepancies
-Backorder releases
-Returns
-Case setup
- EDI:
– Knowledgeable of the EDI process full cycle (940,855)
– Monitor EDI partner by collaborating with Senior CEM or Supervisor, as needed
- Case Resolution
– Investigate cases by collaborating with Senior CEM, Supervisor, & warehouse to resolve cases
– Operational Improvements- Review trends and make recommendations to enhance our clients’ experience
General Oversight
- Responsible for new customer setup, including EDI
- Maintenance of CRM cases
- Coordinate and manage the Demo/Evaluation schedule
- Provide month-end customer mapping support to the accounting team
- RX license & tax exemption renewal
- Daily manage all communications received by the customer service department, via email or phone, to provide timely responses
- Gain additional product knowledge from product development
- Assist in ad hoc reporting as needed
- Maintain Strong internal department relationships
- Organize tasks that need to be achieved to meet agreed-upon commitments, taking into account resource requirements while scheduling, prioritizing activities, and anticipating problems
- Be customer-centric with all management, co-workers, and distribution partners
Skills/ Qualifications:
- Bachelor’s Degree Preferred
- Minimum 2 years of customer service or related experience
- Proficient in Microsoft Word, Excel, and Outlook preferred
- Oracle NetSuite and CRM experience preferred
- Excellent communication (written & verbal) and problem-solving skills
- High level of attention to detail, order entry, and review
- Highly motivated self-starter who can work independently as well as in a team-oriented environment
- Ability to simultaneously manage multiple assignments, resolve problems, meet deadlines, and handle a fast-paced environment
- Occasional overtime
Physical Requirements:
May include minimal travel. Must be able to sit at a desk and work on a computer for extended periods. Must be able to lift 30 pounds without difficulty.
Job Type: Full-time
Pay: $50,000.00 – $55,000.00 per year
Benefits:
- 401(k)
- Dental insurance
- Health insurance
- Paid time off
- Vision insurance
Work Location: Hybrid remote in Franklin, TN 37067